Directfashionoutlets.com ensures that your purchases are shipped out within 1 day of payment being received.

Depending on your location and the type of goods you have purchased, Directfashionoutlets.com will dispatch your goods with aus post.

The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

Expected Delivery Times provided by Australia Post eParcel

Shipping charges for multiple items

In order to provide postage discounts on multiple items, Directfashionoutlets.com do combine multiple purchases and would need to dispatch all items together. Please contact us for combined postage.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.

Why are packages occasionally undeliverable?

Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.

Failed Delivery Attempt . If you are not at home when your package arrives and it was being delivered Australian Air Express, a card will be left in your letter box so that you can pick it up from your local Post Office.

Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 1 weeks from the estimated delivery date, please contact us.

Pickups not available

Directfashionoutlets.com is unfortunately unable to offer a pickup service for a number of reasons:

Directfashionoutlets.com ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would impact on the existing streamlined logistics process and slow down delivery time for all customers